Top-5 banks in Kazakhstan

Reconciliation of calculations

937

employee hours

75

robot
hours

100% accuracy

Task

Reconciliation of loan payments

Case

Customers apply to the Bank to provide information about the current loan debt under their contracts, and the Bank also needs to submit information to the court to recover overdue debts from customers. This requires 100% accuracy of the information sent by the Bank as soon as possible.

Problem

Requests are received frequently, and you have to allocate time for individual employees to perform reconciliation.

There is a lot of manual work, there are delays in providing data and errors when reconciling / correcting data in the Automated Banking System (ABS).

Business process

01.

A request from a customer or the initiative of the Bank

02.

To manually collect all of the contract and to carry out calculations

03.

The robot compares manual calculations with ABS

04.

Roblot corrects the data in the ABS, if necessary

05.

The robot makes a note that all the data come tog

06.

The robot creates a reconciliation report

Results with a load of 1000 requests per month

45 minutes

Process a request that doesn't need to be corrected

3 minutes

The robot checks the request

60 minutes

Process the request that needs to be corrected

5 minutes

The robot processes and corrects the request

937 hours

Per month. 6 employees work only on this task

75 hours

Per month. Now a single employee can close an issue

5,39 FTE

Saved Glowbyte

International FMCG company

We will audit your processes for free and tell you which ones can be robotized

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.